Insurance Business Systems Analyst

Role Snapshot

• Title: Insurance Business Systems Analyst
• Location: Greenwich, CT | Hybrid
• Industry: Insurance
• Core Mission: Bridge business needs and IT solutions across underwriting, operations, finance, and claims-adjacent workflows
• Primary Focus Areas: Requirements gathering, system implementation/support, process improvement, reporting & KPI analysis
• Tools/Platforms: Guidewire, Duck Creek, Insurity, Origami (plus SQL, Power BI/data visualization)
• Experience Level: 3–5+ years (insurance systems or insurance operations + systems exposure)

Insurance Business Systems Analyst | CT | Hybrid

Position Summary

We are seeking an Insurance Business Systems Analyst to bridge business needs and technology solutions within an insurance environment. This role partners with key stakeholders across functions—such as underwriting, operations, and finance—to gather and translate requirements, support implementation and production systems, improve business processes, and deliver reporting that helps leaders make informed decisions.

The ideal candidate combines insurance domain knowledge with strong analytical thinking, clear communication, and hands-on experience supporting enterprise systems. You will help ensure technology initiatives align with business goals, industry standards, and user needs—while maintaining system stability and driving continuous improvement.

Key Responsibilities

Requirements Gathering & Business Analysis

• Partner with subject matter experts to collect, define, and document business requirements for new systems or enhancements using interviews, workshops, and surveys.
• Translate business needs into clear artifacts (e.g., requirements documents, user stories, process flows, acceptance criteria).
• Validate requirements with stakeholders and ensure alignment across business and IT teams.

Systems Implementation & Production Support

• Support the implementation, maintenance, and ongoing production support of critical insurance software systems.
• Monitor system performance and stability; help coordinate resolution for system issues and enhancement requests.
• Assist with releases, configuration updates, and implementation tasks as priorities shift.

Testing, Troubleshooting & Issue Resolution

• Support system testing efforts (UAT and regression), helping ensure enhancements function as intended.
• Troubleshoot issues, identify root causes, and collaborate with IT and vendors to implement fixes.
• Document issues and track through to resolution, communicating status updates to impacted users.

Cross-Functional Liaison (Business + IT)

• Serve as a communication bridge between business departments (e.g., underwriting, operations, finance) and IT teams.
• Clarify technical constraints, translate requirements, and ensure shared understanding across stakeholders.
• Support governance of change requests to prioritize work based on business impact.

Process Improvement & Optimization

• Analyze current workflows to identify opportunities for efficiency gains, automation, and control improvements.
• Recommend and help implement process and system enhancements that improve user experience and operational outcomes.
• Build documentation that supports consistent execution and training.

Data, Reporting & KPI Insights

• Evaluate data to support decision-making, identify trends, and measure performance through KPIs.
• Generate reports in response to user requests and support stakeholder needs for recurring reporting.
• Contribute to dashboarding and insights (Power BI or similar tools), where applicable.

Training & Documentation

• Train end users on systems, new functionality, and process changes.
• Create and maintain business process documentation, job aids, and user guides to support adoption and consistency.

Required Qualifications

• 3–5+ years of experience as a Business Systems Analyst, Business Analyst, or similar role (insurance experience strongly preferred).
• Strong understanding of insurance products and business processes (underwriting, operations, servicing, finance, or claims-related workflows).
• Excellent analytical and problem-solving skills—able to diagnose issues, identify root causes, and propose solutions.
• Strong written and verbal communication skills; comfortable working with both business leaders and technical teams.
• Familiarity with project methodologies (Agile and/or Waterfall) and core BA outputs (process flows, user stories, requirements docs).

Preferred Qualifications

• Experience with insurance platforms such as Guidewire, Duck Creek, Insurity, Origami, or similar systems.
• Technical fluency with SQL, data visualization tools, and reporting (e.g., Power BI).
• Experience supporting system implementations, configuration changes, and/or vendor-managed platforms.

Core Competencies

• Requirements elicitation and stakeholder management
• Clear documentation and structured thinking
• End-user support mindset with high responsiveness
• Process mapping and continuous improvement orientation
• Data literacy and reporting capability
• Ability to manage multiple priorities in a deadline-driven environment

What Success Looks Like

• Build strong relationships with key stakeholders in underwriting, operations, and IT.
• Take ownership of intake for enhancements and issues—documenting clearly and driving timely resolution.
• Deliver high-quality requirements and testing support that improves release outcomes and reduces rework.
• Establish reliable reporting support and KPI visibility for business teams.
• Identify early process/system improvement opportunities that reduce friction for end users.

How to Apply

Apply through this posting. Qualified candidates will be contacted regarding next steps.

File Under

Insurance Business Systems Analyst; Guidewire business analyst; Duck Creek systems analyst; Insurity analyst insurance; insurance systems implementation; insurance BA SQL Power BI; underwriting systems analyst; insurance operations systems support; insurance reporting analyst.