Insurance Business Systems Analyst

This role will help bridge the gap between business needs and IT solutions in the insurance industry by gathering requirements, assisting with implementation efforts, supporting end users and software systems, and improving upon business processes. Collaborate with stakeholders, analyze data, author business and technical requirements, and help ensure that technology projects align with insurance industry standards and company goals. 

• Gather and define business requirements: Work with subject matter experts to collect and document business needs for new or enhanced systems through interviews, workshops, and surveys. 
• Systems Support: Help with the implementation, maintenance, and ongoing production support of critical insurance software systems and ensure system performance and stability. 
• Troubleshoot and test: Assist in testing and troubleshooting systems to resolve issues and ensure they function correctly. 
• Project Work: Assist with projects and shifting priorities as needed. 
• Liaise between business and IT: Function as a communication bridge between business departments (like underwriting, operations, finance) and the information technology team. 
• Improve processes: Analyze existing business processes to identify areas for improvement and efficiency gains. 
• Analyze data: Evaluate data to inform decision-making and report on key performance indicators (KPIs). 
• Training and documentation: Train users on software applications, system enhancements, and create detailed business process documentation. 
• Reporting: Respond to user requests to generate reports from the system. 

• Minimum of 3-5 years of experience. 
• Insurance Industry Knowledge: A strong understanding of insurance products, business processes, and industry regulations is crucial. 
• Analytical and problem-solving: Ability to analyze complex situations, identify root causes of problems, and develop effective solutions. 
• Communication: Excellent written and verbal communication skills to effectively collaborate with diverse business stakeholders and technical teams. 
• Project Management and Process Knowledge: Familiarity with different project management methodologies like Agile or Waterfall, and the ability to create process flows and user stories is beneficial. 
• Software Familiarity: Experience with specific insurance software platforms like Guidewire, Duck Creek, Insurity, Origami, can be a significant advantage. 
• Technical Skills: Experience with SQL, data visualization tools, Power BI, and understanding of software systems preferred.