First Notice of Loss Representative

First Notice of Loss Representative

Location: Broward County, Florid

Schedule: On-site

Function: Claims intake

The opportunity

A managing general agent that works with independent agents is adding a First Notice of Loss Representative to its claims team in Broward County. This person takes the first call after a loss and sets each claim up so the adjuster can start work right away.

What you'll own

• Take first notice of loss reports by phone and in writing
• Collect complete policyholder and claimant details for each incident, following company guidelines
• Enter every claim in the claims system accurately, the first time
• Walk policyholders and claimants through the claims process and what happens next
• Keep callers steady and informed on what's often a hard day
• Meet quality and customer satisfaction targets

What the firm is looking for

• High school diploma or equivalent
• Eligible to obtain a 620 insurance license, where the role requires it
• At least 1 year of customer-facing phone work, in a call center or in insurance
• Clear phone manner and clean written communication
• Calm under pressure, with a habit of getting details right
• Comfortable prioritizing a full queue and taking feedback

Every Lyneer search runs on the Lyneer Executive Search Strategy™, which assesses candidates on 4 dimensions: technical skill, leadership capability, cultural alignment and long-term growth potential.

In confidence

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